ISO 20000 – IT Service Management System Certification

ITSMS is the ISO 20000 standard which focus on the delivery system of services for IT sector. The System is based on PDCA and consist the systematic flow of the Information and security, safety and prevention from threats and Risks. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.

ISO 20000 is an international IT standard that allows companies to demonstrate excellence and prove best practice in IT management. The standard provides a framework for service providers to monitor, measure and review their service management processes.

If you are a provider of IT service management activities, then you will be used to working in a fast-paced environment. Since many companies rely on information technology as one of their core business services, your priority will be getting the job done with as little impact on your customers as possible.

Niall Services provide ISO 20000 certification services through its team of skilled auditors offering a unique combination of local and international expertise.

There are several Reasons to choose Niall Services as
• Value added two step certification process
• Timely delivery of certificate as committed
• 24 X 7 support as executive team is always available
• online processing from Application to certification decision.
• Affordable and Competitive Prices of Certification

Roadmap for ISO 20000
1. Identify the requirements of ISO 20000 to your organisation.
2. Make Decision for ISO Implementation/Certification.
3. Get skilled team or hire services of consultant.
4. Identify GAP Analysis.
5. Make Implementation Plan.
6. PDCA [Plan-Do-Check-Act] cycle.
7. Design, implement, aware about the Occupational Health and Safety Policy, Occupational Health and Safety Objectives, ISMS Manual & SOP (Standards Operating Procedure).
8. Establish & evaluate the system and procedure.
9. Identify the boundaries of the management system and produce documented procedures as required.
10. Ensure these procedures are suitable and adhered to.
11. Once developed, internal audits are needed to ensure the system carries on working.

ISO 20000 Certification Assessment
1. Application and Quotation
2. Review Application
3. Agreement with Client
4. Stage – 1 Audit
5. Stage – 2 Audit
6. Certification
7. Surveillance Audit 1 & 2

ISO 20000 Certification Benefit to the Organization
• assurance that the services of the client service requirements will be fulfilled;
• Assurance of the consistent approach by all its service providers, including those in a supply chain;
• Assurance to improve the design, transition, delivery and improvement of services by the implementation and operation of the SMS;
• Assurance of monitoring, measuring and corrective and preventive action properly and effectively;

ISO 20000 Auditing and Certification Cost

ISO 20000 Certification charges may depend upon the size, location, Complexity of operation, Processes and it’s inter relevance.
Apply for ISO 20000 Certification
Organizations interested in ISO 20000 certification and searching for ISO certification bodies can contact us.
For a Quotation please get in touch with us either by sending your inquiry through mail to info@isoniall.com or call us at +91 - 99789 71691, WhatsApp: +91 - 99786 71691.